Buffalo Heights -FAQ

What does my assessment pay for?

Your HOA dues cover operating expenses for the community including:

• Common Area Utilities
• Landscaping
• Insurance
• Road and amenity maintenance

What does the Association maintain vs. the homeowner?

Homeowners are responsible for maintaining their home’s exterior, fences, lawn, and any other areas specified in the DCCRs. The Association maintains common areas.

Where can I find the governing documents?

These are located under the documents section on townsquare. On the home page of this site or when you log in, under the documents tool on the right hand side of the page. Visit buffaloheightshoa.com  or www.goodwintx.com and use the "Find My Community" search in the top-right corner.

Assessments & Payments

When are assessments due, and how much are they? 

• Amount:$280 Buffalo Heights & Buffalo Heights West
• Due: Billed Annually on January 1, due January 31

How can I pay my assessment?

Option 1: Mail

DBUFH- Buffalo Heights HOA

c/o Goodwin Processing Center  

PO Box 93447  

Las Vegas, NV 89193-3447  

** Please include your account number and DBUFH on the check memo line.

 Option 2: TownSq (Web or App)

• Log in at https://app.townsq.io/login
• Select your account → “Make a Payment”
• Options: pay balance, set up recurring, or one-time payment

Option 3: Bank Bill Pay

Update payee and address to match the mailing address above. Include your account number and association code (DBUFH) in the memo line.

Can I pay with a credit/debit card?

• Yes. Through TownSq only.
• Fees: $1.50 + 3.5% for credit/debit; $1.50 flat for e-check

 Why does my account show a negative balance?

A negative balance means you have a credit.

What are my property and management codes?

• Property Code: DBUFH
• Management ID: 6587

Where can I find my account number?

On your billing statement or coupon book. Can’t find it? Contact Customer Service.

📞 855-289-6007 | ✉️ info@goodwintx.com | 💬 Live Chat at www.goodwintx.com

 Account & Billing Questions

What is my current balance?

Log in to TownSq  Or contact Customer Service:

📞 855-289-6007 | ✉️ info@goodwintx.com | 💬 Live Chat at www.goodwintx.com

 Who do I contact about a past due notice or payment plan?

• Customer Service: for general account questions
• Delinquencies Team: delinquencies@goodwintx.com 

 Architectural Changes * Do I need approval for exterior modifications?

Yes. All modifications require approval through the Architectural Committee via TownSq.

How do I submit an ACC request?

• Fill out the form under the Architectural section in TownSq- this is found under the tools section on Left hand side of the desktop application.
• Upload photos, plans, and detailed descriptions of planned modification.

 How long does approval take?

• Up to 30 days after submission, generally only a few days.
• Include all relevant info to avoid delays.

Who do I contact if I haven’t received a response?

• Submit a follow-up request via TownSq if you haven't heard back within 10 days.

Board Meetings & Community Events

How do I find out when the next Board meeting is?

• Meetings are posted in the News & Events section of TownSq and sent via email if you're registered.

Where are meeting minutes posted?

• Find them in the Documents section on TownSq. These will be uploaded to the minutes folder after board approval.

Maintenance & Services

How do I report a road or common area maintenance issue?

• Submit a request via TownSq. Include photos and detailed descriptions so our team can respond efficiently.

What is the trash and bulk pickup schedule?

Trash Pickup Days Vary in Buffalo Heights – Depending on the service this can be Tues, Wed, or Thursday.

Who handles water, trash, and electric service?

• Water : Concho Rural Water concoruralwater.com 
• Trash :  Rural Wate Management ruralwastemangement.com 

 Electric Service: Concho Valley Electric Coop (sole electric provider) and they offer high speed internet as well. 

Frontier Internet - frontier.com 

 Compliance

I received a violation notice—what now?

• Email the Compliance Department at compliance@goodwintx.com or refer to contact info on your notice.

How do I report a neighbor's violation?

• Submit a request via TownSq with a photo and address. These will remain anonymous!  

How often are compliance checks done?

Compliance inspections are done once per month at a minimum. Reinspection’s may occur at any time.

Can I give my tenant a rules guide?

Yes. Share the DCCRs, found at www.goodwintx.com under your community’s page.

Owner & Contact Information

How do I update my mailing address or contact info?

Submit via TownSq  Or contact Customer Service

📞 855-289-6007 | ✉️ info@goodwintx.com

 How do I contact the Board of Directors?

Submit a request via TownSq or speak during the next Board Meeting.

🏠 Resales & Lender Requests

How do I order a resale certificate or lender documents?

• Order via Community Archives | Community Archives®

Is there a fee?

• Yes, see the Community Archives site for pricing.

What is TownSq? 

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

•    Easily communicate with neighbors, community managers, and board members

•    Manage your account and pay online

•    Get up-to-date community news and events

•    Request and review status of service inquiries

•    Participate in community polls

•    Access community forms and documents

And more…

How do I register for TownSq?

• Registering for TownSq is fast and easy. Follow the steps below to get started:
• Using a computer please Visit TownSq, you have two options to register:

~Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.

Be sure to verify the “Community account information” is correct before clicking “Confirm”

Enter Password and Confirm password

• Click on Sign up
• Click Explore Town Sq
• ~Sign up with Account Number: You will be prompted to enter the following information:
  • Zip/Postal code
  • Account number
  • Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

 I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com.

 How do I change my email preferences for TownSq notifications?  Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery  to reset your password.

 Or contact Customer Service

How do I change my email preferences or submit a request?

Log in, click your name (top right) → “Edit Profile” for notifications

Click “Requests” to submit maintenance or compliance issues